Privacy Policy - Room to Rent
This privacy policy pertains to the personal data collected or used by Room to Rent. It provides clarity on how we handle your data. We believe it is essential that personal data is processed and secured with the utmost care. Room to Rent strives for transparency and openness regarding the processing of your data. Below you will find an explanation of how we manage your data. We always comply with the requirements of the General Data Protection Regulation (GDPR).
Responsibility
The entity responsible for the processing of your personal data is Room to Rent, located at Heeswijkstraat 36-38, Voorburg, The Netherlands. We process your data solely for the purposes outlined in this privacy policy.
Use of Personal Data
We use your personal data only for the purposes described in this privacy policy. The personal data you provide when requesting information or booking a room will be used exclusively to process your request. We will not sell your data to third parties. If there are any changes regarding the use of your personal data, we will inform you and, if necessary, request your consent.
Purposes of Data Processing
We ask you to share your personal data with us for the following purposes:
- To provide information about the rooms we offer.
- To respond to your questions via email or phone.
- To provide customer support.
Types of Personal Data We Collect
By using our service, you provide us with certain information. We only collect personal data that you directly provide to us, for example, through a contact form or when booking a room. We do not collect data through an account, as accounts cannot be created on our website.
Contact Form
When you fill out a contact form on our website, the information you send us will be stored as long as necessary to fully address and process your question or comment. The information we ask for includes:
- Name
- Email address
- Phone number
This data is used to contact you and respond to your query.
Data Retention Period
We do not retain your personal data longer than necessary for the purpose it was collected. If we no longer need your data to provide our services, we will delete it, unless we are legally required to retain it longer.
Your Rights
You have the right to access the personal data we process about you. Additionally, you have the right to have your data corrected, blocked, or deleted. If you wish to know what personal data we process about you or if you wish to exercise your right to modify or delete your data, please contact us using the contact details provided at the end of this policy.
Disclosure to Third Parties
We may share your personal data with external parties for the following purposes:
- Contacting a landlord.
- External service providers who assist us in offering our services, such as payment processing or customer support.
- External parties in the event of a legal obligation, such as the police or tax authorities.
Data Security
We take the protection of your personal data seriously and have implemented appropriate technical and organizational measures to safeguard your data against loss, unauthorized access, or other forms of misuse.
Complaints
If you believe that we are not complying with applicable privacy laws, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
